Koolerthings specializes in a variety of baby products, including baby sleepers, bassinets, playpens, and other essential items designed for the comfort and safety of your little one.

To place an order, simply browse our product categories, add your desired items to the cart, and proceed to checkout. You can then enter your shipping information, choose a payment method, and complete your purchase.

We accept a wide range of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments for your convenience.

Yes, we offer free standard shipping on all orders over a certain amount. For orders below that amount, a nominal shipping fee will apply. Please check our Shipping Policy page for more details.

We have a hassle-free return policy that allows you to return products within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging. Please visit our Returns & Exchanges page for more information.

We want you to feel confident about your purchase. If something is not right, review the policy below and contact us before sending any item back.

Return Window

Eligible return requests must be submitted within 30 days of delivery.

To qualify for a full refund, the product should be unused, unassembled, complete, and sealed in its original packaging with all accessories, manuals, inserts, and proof of purchase.

Opened Items and Restocking Fees

Items returned opened, assembled, or no longer in mint condition may be subject to a 20 percent restocking fee. A return may be refused if the product shows use, damage not caused in transit, stains, missing parts, modification, improper assembly, or incomplete packaging.

Items That Cannot Be Returned

The following items are not eligible for return unless required by law or confirmed defective:

• Products returned more than 30 days after delivery
• Products with signs of use, misuse, modification, or improper care
• Products missing parts, accessories, manuals, packaging, or proof of purchase
• Items marked final sale
• Gift cards, if offered
• Items purchased from another retailer, marketplace, or seller

Purchases made through another retailer must be returned through that retailer under its policy.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Include your order number, product name, model number, and clear photos of the product, packaging, shipping label, and issue. Keep all packaging until the claim is resolved.

How to Start a Return

STEPS

• Email support@koolerthings.com or use the Contact Us form
• Include your order number, product name, and reason for the return
• Wait for return approval and shipping instructions
• Use the prepaid return label provided for an approved return
• Pack the item securely with all original contents and proof of purchase
• Drop the package with the carrier shown on the label

Returns sent without approval may be delayed or refused.

Return Shipping

For an approved return that meets this policy, KoolerThings will provide a prepaid return label. Original expedited shipping charges are not refundable unless the return results from our error or a confirmed defect.

Refunds

After the return arrives, we will inspect it and email you with the outcome. Approved refunds are issued to the original payment method.

Please allow three to five business days for us to process an approved refund. Your bank or payment provider may need additional time to post the credit.

Exchanges

We do not guarantee direct exchanges. When a replacement is approved for a damaged, defective, or incorrect item, our support team will provide the available options.

Contact Us

For return help, email support@koolerthings.com and include your order number.

 

After placing an order, you will receive a confirmation email with a tracking number. You can use this number on our website’s Track Order page to monitor the status of your shipment.

• Yes, all our products come with a one-year warranty against manufacturing defects. If you encounter any issues with your purchase, please contact our customer service team for assistance.

Absolutely. All our baby products are rigorously tested to meet the highest safety standards and are made from non-toxic, baby-safe materials. We prioritize your baby’s safety and comfort in every product we sell.

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes if the order has not yet been processed or shipped.