Koolerthings specializes in a variety of baby products, including baby sleepers, bassinets, playpens, and other essential items designed for the comfort and safety of your little one.

To place an order, simply browse our product categories, add your desired items to the cart, and proceed to checkout. You can then enter your shipping information, choose a payment method, and complete your purchase.

We accept a wide range of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments for your convenience.

Yes, we offer free standard shipping on all orders over a certain amount. For orders below that amount, a nominal shipping fee will apply. Please check our Shipping Policy page for more details.

We have a hassle-free return policy that allows you to return products within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging. Please visit our Returns & Exchanges page for more information.

KoolerThings.com is dedicated to customer satisfaction, and we hope that you are satisfied with each and every product you get from us. If for whatever reason you are not satisfied, feel free to return your purchase for a full refund*.

KoolerThings.com accepts returns on all items under the following conditions.

● Sealed in its original packaging.
● Within 30 days of delivery.

We will accept a return only if fully intact and 'Mint Condition'.

We are sorry for the inconvenience, but due to the nature of the products we sell, we will impose a restocking fee of 20% on any item returned open.

Defective units

If you received a defective unit, we will gladly take it back for a full refund so long that we are notified within 48 hrs of delivery.

FREE RETURN SHIPPING
How to return your products

If you have an applicable product to return you should:

● Contact us immediately
● We will email you a prepaid shipping label
● Print it out and pack the item in the box including receipt
● Send it to us
● Once we receive it and verify that it is sealed, a refund will be issued to the original form of payment, please allow 3-5 days for processing.

Thank you,

After placing an order, you will receive a confirmation email with a tracking number. You can use this number on our website’s Track Order page to monitor the status of your shipment.

• Yes, all our products come with a one-year warranty against manufacturing defects. If you encounter any issues with your purchase, please contact our customer service team for assistance.

Absolutely. All our baby products are rigorously tested to meet the highest safety standards and are made from non-toxic, baby-safe materials. We prioritize your baby’s safety and comfort in every product we sell.

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate changes if the order has not yet been processed or shipped.