Return Policy
KoolerThings.com is dedicated to customer satisfaction, and we hope that you are satisfied with each and every product you get from us. If for whatever reason you are not satisfied, feel free to return your purchase for a full refund*.
KoolerThings.com accepts returns on all items under the following conditions.
● Sealed in its original packaging.
● Within 30 days of delivery.
We will accept a return only if fully intact and 'Mint Condition'.
We are sorry for the inconvenience, but due to the nature of the products we sell, we will impose a restocking fee of 20% on any item returned open.
Defective units
If you received a defective unit, we will gladly take it back for a full refund so long that we are notified within 48 hrs of delivery.
FREE RETURN SHIPPING
How to return your products
If you have an applicable product to return you should:
● Contact us immediately
● We will email you a prepaid shipping label
● Print it out and pack the item in the box including receipt
● Send it to us
● Once we receive it and verify that it is sealed, a refund will be issued to the original form of payment, please allow 3-5 days for processing.
Thank you,
KoolerThings.com accepts returns on all items under the following conditions.
● Sealed in its original packaging.
● Within 30 days of delivery.
We will accept a return only if fully intact and 'Mint Condition'.
We are sorry for the inconvenience, but due to the nature of the products we sell, we will impose a restocking fee of 20% on any item returned open.
Defective units
If you received a defective unit, we will gladly take it back for a full refund so long that we are notified within 48 hrs of delivery.
FREE RETURN SHIPPING
How to return your products
If you have an applicable product to return you should:
● Contact us immediately
● We will email you a prepaid shipping label
● Print it out and pack the item in the box including receipt
● Send it to us
● Once we receive it and verify that it is sealed, a refund will be issued to the original form of payment, please allow 3-5 days for processing.
Thank you,