Return Policy

We want you to feel confident about your purchase. If something is not right, review the policy below and contact us before sending any item back.

Return Window

Eligible return requests must be submitted within 30 days of delivery.

To qualify for a full refund, the product should be unused, unassembled, complete, and sealed in its original packaging with all accessories, manuals, inserts, and proof of purchase.

Opened Items and Restocking Fees

Items returned opened, assembled, or no longer in mint condition may be subject to a 20 percent restocking fee. A return may be refused if the product shows use, damage not caused in transit, stains, missing parts, modification, improper assembly, or incomplete packaging.

Items That Cannot Be Returned

The following items are not eligible for return unless required by law or confirmed defective:

  • Products returned more than 30 days after delivery
  • Products with signs of use, misuse, modification, or improper care
  • Products missing parts, accessories, manuals, packaging, or proof of purchase
  • Items marked final sale
  • Gift cards, if offered
  • Items purchased from another retailer, marketplace, or seller

Purchases made through another retailer must be returned through that retailer under its policy.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If the product is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.

Include your order number, product name, model number, and clear photos of the product, packaging, shipping label, and issue. Keep all packaging until the claim is resolved.

How to Start a Return

STEPS

  • Email support@koolerthings.com or use the Contact Us form
  • Include your order number, product name, and reason for the return
  • Wait for return approval and shipping instructions
  • Use the prepaid return label provided for an approved return
  • Pack the item securely with all original contents and proof of purchase
  • Drop the package with the carrier shown on the label

Returns sent without approval may be delayed or refused.

Return Shipping

For an approved return that meets this policy, KoolerThings will provide a prepaid return label. Original expedited shipping charges are not refundable unless the return results from our error or a confirmed defect.

Refunds

After the return arrives, we will inspect it and email you with the outcome. Approved refunds are issued to the original payment method.

Please allow three to five business days for us to process an approved refund. Your bank or payment provider may need additional time to post the credit.

Exchanges

We do not guarantee direct exchanges. When a replacement is approved for a damaged, defective, or incorrect item, our support team will provide the available options.

Contact Us

For return help, email support@koolerthings.com and include your order number.