Shipping Policy

We work to get every order packed carefully and moving as quickly as possible. Shipping options, costs, and estimated delivery times are shown at checkout.

Where We Ship

KoolerThings currently ships to addresses in the United States and Canada. Available services vary by destination, product, and carrier.

Standard Shipping

Orders over $100 qualify for free standard delivery within the continental United States. For other orders and destinations, shipping charges are calculated at checkout.

Delivery estimates are measured in business days and do not include weekends or carrier holidays.

Processing Time

We aim to ship orders within one business day. During high volume periods or when additional review is required, processing may take up to three business days.

Orders placed after 2:00 PM Eastern Time begin processing on the next business day.

Expedited Shipping

Expedited options may be available for eligible products and destinations. Add the items to your cart and enter the delivery address to see current services and pricing.

Expedited delivery begins after processing and is not available for every item or location.

Carriers

Orders may ship through USPS, UPS, FedEx, or another qualified carrier. The carrier is selected based on the product, package size, destination, and service chosen.

Tracking

When an order ships, we will send tracking information to the email address provided at checkout. Tracking may take time to update after the carrier receives the package.

Address Accuracy

Review the shipping address before submitting your order. Contact us immediately if you notice an error. We cannot guarantee an address change after an order enters processing.

KoolerThings is not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

Delivery Delays

Carrier estimates are not guarantees. Weather, service interruptions, customs, high shipping volume, remote locations, and other events outside our control may affect delivery.

Missing or Damaged Packages

If tracking has not updated or the package appears lost, contact support with your order number. A carrier investigation may be required.

Please contact us within ten business days of the shipment date when tracking does not show meaningful progress.

If a package arrives damaged, keep the product and all packaging and contact us within 48 hours with clear photos.

Split Shipments

Items in the same order may ship separately. Each shipment will have its own tracking information when available.

Canada Orders

Shipping charges for Canada are shown at checkout. The recipient is responsible for any duties, taxes, brokerage fees, or import charges required by Canadian authorities or the carrier.

Contact Us

For shipping help, email support@koolerthings.com and include your order number.