Privacy Policy

This Privacy Policy explains how KoolerThings Inc., doing business as KoolerThings, collects, uses, discloses, and protects personal information when you visit koolerthings.com, place an order, create an account, register a product, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with us and may include:

  • Contact information such as your name, email address, phone number, billing address, and shipping address
  • Order information such as products purchased, order number, delivery details, returns, refunds, and customer service history
  • Account information such as login details, saved preferences, and account activity
  • Product registration information such as product name, model number, serial number, purchase date, retailer, and proof of purchase
  • Payment information processed by our payment providers. KoolerThings does not receive or store your complete payment card number
  • Device and usage information such as IP address, browser type, device type, pages viewed, referring pages, approximate location, and interactions with our website
  • Marketing information such as email preferences, campaign engagement, and responses to promotions
  • Communications you send to us, including messages, reviews, photos, and support requests

2. How We Collect Information

We collect information directly from you when you place an order, complete a form, register a product, create an account, subscribe to emails, submit a review, or contact us.

We also collect certain information automatically through cookies, pixels, log files, and similar technologies. Service providers and business partners may provide information to us when they help operate our store, process payments, deliver orders, prevent fraud, provide analytics, or support marketing.

3. How We Use Personal Information

We may use personal information to:

  • Process and deliver orders
  • Manage payments, refunds, returns, and customer accounts
  • Provide product, assembly, and customer support
  • Register products and respond to product related questions
  • Communicate about orders, service messages, and important product information
  • Personalize and improve the website and shopping experience
  • Measure website performance and understand how customers use our services
  • Send marketing messages when permitted and manage communication preferences
  • Detect fraud, misuse, security incidents, and other harmful activity
  • Meet legal, tax, accounting, and regulatory obligations
  • Establish, exercise, or defend legal claims

4. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the website, remember preferences, keep the cart working, understand site performance, prevent fraud, and support advertising where permitted.

You can manage cookies through the cookie controls available on our website and through your browser settings. Blocking some cookies may affect website features, account access, or checkout.

5. How We Disclose Personal Information

We may disclose personal information to service providers and partners that help us run the business, including Shopify, payment processors, fulfillment providers, shipping carriers, customer support providers, analytics providers, marketing platforms, fraud prevention services, and professional advisers.

We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money. Some privacy laws may define certain advertising or analytics disclosures as a sale, sharing, or targeted advertising. Where required, you may opt out through available privacy controls or by contacting us.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the commerce platform and related services. You can learn more in the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

You may unsubscribe from marketing emails by using the link in any marketing message. You can update account information through your account or contact us for help. You can also manage cookie preferences through available website controls or your browser.

10. Privacy Rights

Depending on where you live, you may have the right to request access to personal information, request correction or deletion, receive a portable copy, limit certain processing, or opt out of certain advertising related disclosures. You may also have the right to appeal a decision.

To submit a request, email support@koolerthings.com. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law.

We will not discriminate against you for exercising an applicable privacy right.

11. Children's Privacy

Our website is intended for adults shopping for baby and family products. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it when appropriate.

12. International Users

Your information may be processed in countries other than where you live. Those countries may have different data protection laws. When required, we use appropriate measures for international data transfers.

13. Third Party Links

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and KoolerThings is not responsible for those practices.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.

15. Contact Us

For questions or privacy requests, email support@koolerthings.com or use the Contact Us page at https://koolerthings.com/pages/contact-us.